Over the past few months, there has been a significant increase in community discussion online about the quality of care across GP practices in East Kilbride. Many residents have voiced concerns about access, treatment, and overall patient experience—while others have recommended practices they believe are delivering excellent care.

To ensure all views are captured and every resident has a voice we have launched an independent GP Patient Survey.

This survey takes 5 minutes to complete and is open to all EK residents. We encourage each member of a household to respond individually.

Take the survey now: https://forms.cloud.microsoft/r/gskhFc74EL

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Our survey framework is informed by how regulators inspect primary care and care providers across the UK—particularly in England, where a detailed and transparent system exists. In contrast, Scotland currently lacks a robust patient-facing inspection model. This initiative aims to fill that gap by providing a community-led, evidence-based overview of key standards using the KLOEs.

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What Are KLOEs?

KLOEs stand for Key Lines of Enquiry, a framework used by healthcare regulators to assess the quality of services. We have adapted them to measure how East Kilbride GP practices are perceived by the community across five key areas:

1. Safe – Are people protected from harm?
2. Effective – Are outcomes good and health needs met?
3. Caring – Are patients treated with compassion and dignity?
4. Responsive – Do services meet people’s needs?
5. Well-led – Is the practice managed and led well?

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What Happens Next?

In July, we will publish a full report that includes:

• Individual rankings for every GP practice in East Kilbride
• An overall ranking from best to worst performing based on community feedback
• A breakdown of responses across the five KLOEs
• Anonymous insights into community concerns and praise

This report will help provide clear, transparent insight into how local GP practices are performing, and where improvements or further support may be needed.

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How to Change Your GP Practice in Scotland

If you’re unhappy with your current GP service, you have the right to register with a different GP practice, as long as it covers your address.

Steps to switch GP practice in Scotland:

1. Find a new practice in your area that is accepting new patients. You can check this by contacting the practice directly or visiting NHS Inform.
2. Contact the new practice and ask to register. They may ask you to complete a registration form and provide ID.
3. There is no need to inform your old practice—this will be done automatically when your new registration is processed.
4. Registration cannot be refused unless the practice is closed to new patients or you’re outside the catchment area.

You do not need to give a reason for switching, and you should not be made to feel uncomfortable about doing so.

For advice or help with switching GPs, you can contact our team via ek@thecommunityimpact.co.uk.

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Why This Matters

This survey is more than just a pointless survey—it’s about making the NHS work better for East Kilbride.

Whether your experience has been positive or negative, your feedback will help us:

• Highlight excellence where it exists
• Push for improvements where standards fall short
• Support residents in navigating the NHS system more effectively

Privacy Statement

East Kilbride Neighbourhood Watch & The Community Impact Project is committed to respecting your privacy.

All responses are anonymised and will be used solely to assess the quality of GP services in our community. If at any point after submission you wish to have your personal data removed, you may request this by contacting us. However, please note that without identifiable details, we may be unable to process your request.

Let’s work together for better care in East Kilbride!